DELIVERY

 

MAINLAND UK (England, Scotland, Wales)

Delivery is free on orders of £40 or more.  All orders will be delivered via Evri or Royal Mail.

We endeavour to dispatch all orders within a maximum of 3 working days.

 

Tracked delivery will be added at checkout.  This will be calculated on the weight of your purchase. 

Purchases under 1kg will be £3.99

Purchases over 1kg will cost £5.99

If you wish to make a return, you can request this via the contact us page.  Please ensure you have read the returns policy prior to ordering.

Further Information

I HAVEN'T RECEIVED MY CONFIRMATION EMAIL

You should receive a confirmation email as soon as your order is successfully placed. If you do not receive this, there may be several reasons why:

  • The email may have gone to your spam folder - Please double check this folder and ensure that you mark homeyscents as a safe sender, to ensure that all future communication is received correctly
  • The email address which you entered at the time of ordering may have a mistake - Please contact us through our contact page and a member of the team will be able to locate your order and amend the email address for you.
  • You did not successfully confirm your order - Please double check your transaction history to check that your payment has gone through. If you do not see the payment in your history, this may mean that your order was unsuccessful and did not come through to us

If the above does not apply, you can still contact us via our contact page and we will be happy to assist.