Returns

We pay very close attention to detail and carefully inspect all our products before they are shipped. We securely pack and ship our products to ensure they arrive safe and sound.

However, if for any reason you are not happy with your product, we will offer a full refund to the original credit/debit card for any unused products returned within 14 from the day of purchase. Please Note - We do not accept returns of liquid-based products due to the nature of these products and the fact that they can be tampered with.

If you need to return an item, please get in touch with us via the contact form on this site and we will be able to assist you.

Returns must be requested within 7 days of receipt of the goods. The item must be in sellable condition and returned at your own cost. We must receive the item within 7 days of the original delivery. Items returned to us that arrive damaged or lost will not be credited.

Goods must be returned in the original packaging or if not available protective packaging must be used.

whilst the product is in your possession, you have a responsibility to take reasonable care of them. If products returned to us are considered to have been handled more than is reasonable or if the returned product is used, damaged or no longer in a condition that will allow us to re-sell it, we reserve the right to reduce your refund by what we consider to be a reasonable amount to cover our losses.

Contact Us

Further Information

HOW DO I RETURN AN ITEM

Please find our returns address below:

Homey Scents and Candles

13 Coppice Wood Crescent

Yeadon

LEEDS

LS19 7LH

Please include a note in your return with your name and email address.

In instances of unwanted goods, please kindly note that the return will be made at your own cost. You do not need to send it back via a first-class method, but we recommend using a tracked service for your own security and reassurance should you need to follow this up or track the progress of your return.

MY ORDER HAS ARRIVED DAMAGED

We’re really sorry to hear that your order has arrived damaged and apologise sincerely for the inconvenience this has caused you.

We take great pride in packing your order with the utmost care, but there may occasionally be some factors in transit that could compromise this.

On the unfortunate occasion this happens, whether it’s a damaged package or a damaged product(s), rest assured we’re here to help resolve this for you as soon as possible.

Please kindly submit your query via our Contact Us form , please include a photo of the damage in question. Please also give as much information as possible about the damage, as well as letting us know whether you would like a replacement or refund.